How do I refund an order?

Once you have found the order you wish to refund simply scroll towards the bottom of the screen and you will see a refund button on the left.

Clicking the refund button displays new options within the order screen.

Next you will need to select the item and quantity that needs to be refunded within the order details. If you do not select the item then Fuse will not know what is being refunded which will lead to incorrect reporting and sales figures.

Once you have selected the item and quantity to be refunded the refund section at the bottom of the order automatically displays the refund amount, ready to submit.

Click the blue refund button on the right, do not select to refund manually, then depending on your payment gateway the refunded amount will not only show on the order but also be refunded back to the customer’s card.

Please note that if the customer’s card originally used for payment is no longer valid then the funds will not be sent since this must take place against the original card.